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If these actions won’t help to fix the problem, you should contact the support of the poker room (support@pokerstars.com) and send log-files copy to them. Also tell whether you use any supporting software (poker software) to play at PokerStars and what are the programs. I recently purchased a computer that has windows 7 installed.I have tried several times to download and install pokerstars for my husband.I have no problem with the download but tthe install won't finish.I have done all the updates and installed my Avast antivirus with no problems at all.I want to be able to install some of my favorite games.

After updating PokerStars client many poker site users faced the problem of unexpected termination of the client.

PokerStars app stated to lag and turn off during the game with the window with the following error: 'Stoppage of 'PokerStars Client Software' program (APPCRASH)'.

Support service of PokerStars was told about this problem multiple times and its representatives claim they are working to solve the possible reason for the error. In most cases the reasons of incorrect work of the app is the crush in user.ini file at PokerStars settings. Currently the support of the poker room offers the users to solve the problem of unintended crush of the PokerStars client the following way:

1. Delete the file User.ini or User in PokerStars.

2. Restart the app.

Pay attention that after deleting the file all your settings in the app will become default so you will need to make changes once again on your own. Some users had troubles with Hold’em Manager after deleting User file but it was promised this bug will be fixed as well.

How to find User/User.ini file in PokerStars settings?

There are two ways to find User or User.ini at PokerStars.

The first way:

• Launch PokerStars app;
• Select in the right panel menu 'Help' and select menu 'Open' folder 'My Settings' of the list;
• Turn off PokerStars app as soon as settings folder opens;
• Delete User.ini or User files from the open folder;
• Restart PokerStars client.

The second way (if you are unable to open PokerStars)

Press the key combination Win+R (the 'Windows' button is usually placed in the left bottom corner of the keyboard between 'Ctrl' and 'Alt')

There will be pop-up window 'Execute':

• Print or copy-paste the following text in the search line: %USERPROFILE%AppDataLocal and press Enter;
• Find the folder of your poker client (usually it is called 'PokerStars') and open it;
• Find the file User or User.ini and open it in any text format, but not Word (use Notepad, for instance). You can do it with the right mouse click and the command 'open with...' - 'Notepad'.

It is important to shut down PokerStars client before making any changes to User file.

In the end of the file (right after the lat line) insert the following text:

[Debug]
WriteCallStack=1
WriteMiniDump=1

Save the file and leave it where it was (Ctrl+S) and restart PokerStars client.

These simple actions will help you to restore the stable work of PokerStars client. Many users noticed that after making all these actions PokerStars client started to work correctly and only few faced the problems with the work of supporting soft.

If these actions won’t help to fix the problem, you should contact the support of the poker room (support@pokerstars.com) and send log-files copy to them. Also tell whether you use any supporting software (poker software) to play at PokerStars and what are the programs.

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Microsoft began rolling out its Windows 10 operating system in July 2015, and while the verdict is still out regarding whether or not it is 'the best Windows yet,' there are many online poker players, those who play on the iPoker Network, ruing their decision to upgrade to the latest incarnation of Windows.

As someone who often plays at Betfair Poker and who has upgraded to Windows 10, I discovered first-hand the incompatibility issues the update had created. After firing up the Betfair Poker application, I was greeted with a black square where the log-in details were meant to be, along with black squares where I'd expected to find banners, rendering it impossible to log into my account and play poker online.

A quick search of the Internet later, I soon discovered that I wasn't the only person experiencing this problem, but I was pleased to learn there is a workaround available to allow Windows 10 users to play on the iPoker Network.

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While I am not up to speed with the technical ins and outs as to why Windows 10 has generated this problem, I've learned there is a compatibility issue with the Internet browsers. Microsoft are trying to push its new Edge browser, but Internet Explorer still comes packaged with Windows 10 and it is here that you need to head if you want to play on the iPoker Network via itis downloadable client.

First, open Internet Explorer. You will either find it as a desktop app or will have to search for it via the magnifying glass icon on your Windows 10 taskbar. Once Internet Explorer opens, click the cog icon in the top-right corner to open the settings option.

Here, click 'Compatibility View Settings' and a new window opens. You'll notice that one of the boxes in the new window gives you the option to 'Add this website.' In this box, you need to enter all of the websites that your particular iPoker Network access. In the image below you will see some of the websites that I have added for Betfair Poker.

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The main websites you need to add are the actual website of the poker site and the cashier, as the latter allows you to log into your account, makes deposits and withdrawals and other such niceties. If you're struggling to find which websites your iPoker Network client is trying to access, you can download a free program called Fiddler that once installed and running, shows the various network connections being made by the programs installed on your machine.

Add all of the websites that your iPoker Network site is trying to access and you should be good to go once again.

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There are always teething problems when new software is released into the public domain and the iPoker Network management team assures PokerNews that it is investigating the issues as a matter of urgency.

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